FAQs & Contact

Frequently asked questions

All of my products are handmade, so that does take a bit more time. Please allow 5-7 business days for your package to ship (except custom or made to order products, please allow 2-3 weeks). I do my best to make and ship everything as soon as possible, but please keep in mind that I am a one woman show. I appreciate your patience!

Once I hand over the packages to USPS I am no longer responsible. You will receive an email after your order has shipped with tracking information. Please double check shipping addresses!

I give one week to report a damaged or wrong item. If this is the case, please email me at [email protected] to get started. Other than that, I do not currently accept returns, refunds, or exchanges. Please choose carefully before purchasing.

I am currently open for custom orders! Please email me at [email protected] to see if I am able to create something special for you!

Sorry, no. I own all of the designs on my page and worked very hard to create them.

I do sporadically have sales. Follow me on instagram and facebook @carliescreatives and join my newsletter to be the first to know!

I would like to at some point, but this is still currently in the works. Follow me on social media @carliescreatives and join my newsletter to stay updated.

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